I had an accident recently in Cavetown, Md. The car was totalled. It was a 14 yo Nissan Sentra that gave me little trouble. Went into Fitgeralds since my Mom lives close to it. Justin asked what I was looking for and I said the same car. He pulled up used and 2017 Sentras. NO sleazy sales, NO adding a bunch of BS to the sale but a NO haggle sale. I made the best decision by buying there and not my other dealership in Va. which I paid 3k more for an '03 than a '17. Great experience and everyone treated you well.
My experience at Fitzgerald Toyota was very hassle free. Everyone was courteous and respectful. The staff was very knowledgeable and everything was explained thoroughly when I picked up the vehicle.
Great place, very professional, follow the kbb trade in, KBB certified dealer. Very helpful in taking care of anything after I bought my truck. Good salesman (ask for Evan)
Krista does a TERRIFIC job at the parts desk! Her professionalism and courteous, positive attitude make purchasing parts a pleasure! Some auto-parts businesses make me feel like I am a bother, BUT not Fitzgerald Toyota and especially Krista!
I am very particular about what I want when it comes to vehicles and had already made up my mind that I wanted an Audi A5 manual transmission. I found one at Fitzgerald auto mall via Autotrader. I live in Los Angeles and Fitz is located in Pennsylvania. Normally would never buy A vehicle without driving it but since this was a very difficult vehicle to find with the specifications I wanted, I decided to take a chance. This ended up being a car buyers nightmare come true. The salesman William Lake, very charming guy, assured me that he had just driven the car himself and assured me that there is absolutely nothing wrong with the car. He also claims and reiterated that they do a 138 point vehicle inspection. I've come to find out that that means ABSOLUTELY NOTHING. All this may mean is that someone may have looked at the car to make sure the wheels aren't actually falling off. If they find something wrong with the vehicle, they may make a note of it, but it absolutely does not mean that they will mention what was found during their inspection to you the buying customer. After I received the vehicle, immediately noticed a few things wrong with the car. First the brakes were bad. Really bad. The pedal pulsated and the whole car shook when I stepped on the brakes. How could a salesman drive a car and not notice that? Second the car made a squealing noise on a cold start up. Third there was minor damage to the bottom of the bumper which they conveniently didn't photograph. I called William and explained the problems with the vehicle and explained that I need to take the car to a dealer to have these repairs took care of and being that the car is under their warranty, they need to take care of this. Long story short, they did nothing for me. He said I'd have to ship the car back to PA on my own dime in order for them to honor the repairs. William Lake had promised me that if I received the car and there was anything wrong with it, that he would "make it right". Those were his words exactly. When I confronted him about this he lied and said that he never said that. I then went to go get the bumper repaired and this is where things got interesting. After the body shop pulled the bumper off they found that the car had already been in an accident and had a botch job of a repair done under the hood and fenders. I went in for a bumper repair and ended up spending an extra $700 to have the air cleaner, inter coolers and other things re mounted properly and other misc things that were not done right when the car was repaired. So again, their 138 point inspection means absolutely NOTHING!. After fixing the brakes, starter, belt and body damage, I am now down a few thousand dollars in repairing a car that there was supposed to be nothing wrong with. They are dishonest and will escape warrantying their vehicles if they can. Buyers beware.
Fitzgerald Toyota Nissan is a US Car Dealer based in Chambersburg, Pennsylvania. Fitzgerald Toyota Nissan is located at 1436 Lincoln Way E, Chambersburg, PA 17201, USA.
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