I will most definitely stay here again. Everyone was very professional and greeted us with a smile. The breakfast was very good, fresh and hot. I must say Best Western has come a long way.
Just what you would expect. Average hi-way road side hotel like all the rest that make driving America great. Stay here and never remember it because there is nothing wrong with it to grab your distaste. Stay Here!
I hope this letter allows you and your team to address the bad smell that is throughout your Chambersburg, PA location, and I hope this letter allows you and your team to work on customer service skills.
Prices very good.
Overall the experience was fine... the beds were beds and the shower worked. It beats sleeping in the car, but for the price I think I would go any where else. There's a la Quinta next door that looks pretty new. I would try that.
Very pet friendly and rooms on ground floor. Problem is that not all pet owners respect others and don’t pick up after their dogs.
I stayed at the BW located in Chambersburg, PA, and had a terrible customer experience.
Room walls are thin so if you have a protective pet, may want to see if you can get a room away from others.
The first thing you will notice is the musty smell of thousands of smoked cigarettes. The clocks are all set to different obscure times and the decor looks reminiscent of long island in the 80's.
My experience was Terrible because of the overpowering smell of curry spice that permeated through out the entire hall where my room was located. As we all know there is nothing that can be done about the aroma and scents from foods, and perfumes, and that is not the core of my complaint. My complaint is that when reported to the staff and requesting additional accommodations, my request was ignored. When reporting dissatisfaction at checkout, my complaint was meet with call back later. When reporting the complaint to your customer support representative Anthony, my complaint was disputed with there was nothing they can do about the smell of food. As I explained to Anthony several times, my complaint was not over the smell that was making my wife sick, the complaint was that nothing was done, or no other accommodations were offered. My complaint is over how your customer support representative Anthony handled my call.
Best Western Chambersburg is a US Lodging based in Chambersburg, Pennsylvania. Best Western Chambersburg is located at 211 Walker Rd, Chambersburg, PA 17201, USA.
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